Refund Policy

Eligibility for Refund

You may be eligible for a refund if:

• The course or book you purchased is not accessible due to a technical or system issue.
• You made the purchase by mistake and have not consumed the content.

To be valid:

• The refund request must be made within 3 days of your original purchase date.
• The request must be submitted via email to: [email protected]
• The email must include your email address or phone number used during registration and the course/book name.

How Refunds Work

• Refunds are processed back to the original payment method used (Bkash, Nagad, bank account, card).
• If your request is valid and approved, it will be processed within 10 working days.
• MPBIAN will send you a confirmation email once your refund has been approved and processed.

Important Notes

• No refunds will be issued if your request is made after 3 days from the purchase date.
• No refunds are applicable if you have already completed or significantly consumed the course content.
• MPBIAN reserves the right to deny refund requests that do not meet the above criteria.
• Refund processing time may vary depending on your payment provider and platform (website or mobile app).
• We do not offer refunds for non-payment-related reasons like change of mind, preference shift, or rating.